Halkon Hunt Warranty & Repairs
With your purchase of a new GORE-TEX product advertised with the “GUARANTEED TO KEEP YOU DRY” promise, you are eligible to a limited guarantee offered by W. L. Gore & Associates, at no additional costs.
If you are not satisfied with the waterproofness, windproofness or breathability of your GORE-TEX product GORE will repair it, replace it or refund your purchase price.
The decision to repair, replace, refund or reject is made at the discretion of Gore based upon an examination of the products useful life at the time of return. Leakage and performance issues caused by accidents, misuse, normal wear & tear or lack of proper care are excluded but may be repaired at a reasonable price. Be sure to always follow our care instructions and regularly wash, dry and reapply DWR to your product to ensure a longer product life and better performance. GORE-TEX INFINIUM™ products are not covered by this guarantee.
This limited guarantee does not affect your statutory rights as a consumer.
To Return an Item to GORE
Or by phone on – 00800-2314-4000
Any Manufacturing defects such as zip repairs, Velcro, and stitching, will be repaired by Halkon Hunt free of charge up to 2 years, proof of purchase will be required. Any repairs required after this time frame, caused by the user, or without proof of purchase will be charged at approximately £30 per hour + VAT and delivery back.
How to return an item to Halkon Hunt for repair
Make sure you include a covering letter in with your clothing, we would need a name, contact telephone number, a delivery address, and also a brief note of why you have sent the clothing in to us, please include as much information as possible.
Before sending any clothing in to Halkon Hunt for repair, please ensure the items are clean and dry. Any clothing received in a non-serviceable condition will be returned or charged a fee for laundering.
Please do not pack any clothing for posting while the items are still wet! This can damage the fabric more in transit, make sure any item of clothing is fully dry before parcelling up to send in to us.
Typical turnaround time for any repair is approximately 3 weeks from receipt.
Halkon Hunt is not responsible for items lost in transit, we would recommend sending via recorded delivery.
Please send items for repair or inspection to:
Unit 1, 14-20 Gunhills Lane
Any Other queries please email us at firstname.lastname@example.org or call us on 01302 834145.