We do our best to ensure all our customers are satisfied with their Halkon Hunt purchases, however there may be some reason to return goods to us.
Before returning any goods we require you to contact us by email –firstname.lastname@example.org or phone 01302 834145 with the reason, so we can advise on the action needed.
Cancelling an order
You may cancel a bespoke order before your 50% deposit is taken, in order to do so you must inform us by writing of this.
If you wish to cancel an order from the online shop, it can be done so under the distant selling regulations, and you must tell us in writing within 14 days from the day after the date on which the products are delivered.
You should keep evidence of having given your cancellation notice, such as a certificate of posting.
You must return them unused and in the original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
This does not affect your statutory rights.